Oracle7 Server Messages
Calling Customer Support
Some messages recommend calling Oracle's customer support to report a problem. When you call customer support, please have the following information at hand:
- the hardware, operating system, and release number of the operating system on which Oracle is running
- the complete release number of the Oracle Server. For example, 7.0.16 or 7.1.3
- all Oracle programs (with version numbers) in use when the error occurred. For example, SQL*Net V2.0 or SQL*Forms V3.0
- if you encountered one or more error codes or messages, the exact code numbers and message texts, in the order they appeared
- the problem severity, according to the following codes:
1 = Program not usable. Critical impact on operations.
2 = Program usable. Operations severely restricted.
3 = Program usable with limited functions. Not critical to overall operations.
4 = Problem circumvented by customer. Minimal effect, if any, on operations.
Also, you will be expected to give your
- company's Oracle Support ID Number